Portland Community College | Portland, Oregon

Credit will be acceptable as required and/or elective for Portland Community College's Business Administration Certificate or Degree Programs.  This course may be transferable to four-year colleges and universities.
 

Upon successful completion, students will be able to: 

• Use an understanding of self-esteem development and motivation to facilitate increased organizational productivity.

• Use professional and industry appropriate communication skills with employees, co-workers and customers to improve organizational effectiveness and resolve conflict in a diverse workplace.

• Identify different types of work teams and incorporate this knowledge into effective project delegation.

• Apply the tenets of effective leadership and different leadership styles to strengthen an organization.

• Incorporate and articulate the stages of personal change and models of organizational change to more effectively implement organizational goals.

• Identify and apply organizational standards of health, ethics, social responsibility, and globalization to facilitate sustainable growth and success of the organization.

Activities may vary by instructor and may include lectures, discussions,
and student team endeavors.  Students may be required to complete written
or oral assignments, case studies or projects which will provide practical
application of human relations principles.  Supplementary films/videos and
guest speakers may also be utilized.
 

A letter grade is issued for this course.  At the beginning of the course, the instructor will detail the methods used to evaluate student progress and the criteria for assigning a course grade.  The methods may include one or more of the following tools: examinations, quizzes, out-of-class assignments, team activities, attendance, participation, and written/oral case studies/projects.
 

Understand the value of persons in an organization
Summarize organization behavior background, needs, and decision making
Explain the factors involved in human perception
Describe the elements of and need for communication skills
Identify and explain the dynamics of small groups
Discuss the elements of leadership (motivation, techniques, and quality
issues)
Understand the challenges facing organizations
Discuss the effects of change in an organization
Explain the issues of cultural diversity in the workplace
Describe the challenges faced by disabled and older workers in an
  organization
Discuss the problems of substance abuse
Identify issues of organizational health, ethics and globalization
Discuss ways persons can control stress
Explain employee discipline and the right to privacy
Describe business ethic standards in today's society
Identify the areas of organizational social responsibility
Discuss the opportunities and challenges facing organizations in a
  global economy