Portland Community College | Portland, Oregon

Upon successful completion, students should be able to:

• Accurately receive and prioritize fire related emergency calls and determine appropriate equipment and personnel needed.
• Use federal, state and local policies and procedures to define and process a HAZMAT incident.
• Use the Incident Command System according to nationally accepted FEMA standards.
• Use the CAD system to process fire related calls from call taking through dispatching.

• Role-play using both phone and radio systems. Special emphasis will be placed upon the communication between call taker and customer.
• Discuss and critique specific incidents and situations.
• Locate and apply specific procedures and protocols to incidents in an appropriate manner.
• Complete basic call entry including within 90 seconds
• Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
• Assign appropriate units to pending calls
• Coordinate simultaneous conversations by both radio and telephone.
• Monitor and direct multiple units by radio and track status on all on duty responders.
• Apply policies and procedures to the handling of calls.
• Prioritize calls and determine response based on available resources
• Apply written policy and procedures to complex situations

Outcome Assessment:

• Practical CAD based exercises and exams using Daily Observation Reports (DORs), and Fire, Medical and Law Evaluation Forms.
• Written exams and quizzes
• In class and take-home assignments and exercises

• CAD Systems
• Radio Procedures
• Responder Safety
• Community Safety
• Prioritizing Incidents
• Response Assignments
• Records Management
• Liability
• Resource Allocation
• Scheduling
• Mapping
• Plotting