Medical Assisting: Grievance process
Grievance process
At PCC, faculty and staff work together to review and improve processes with the goal of helping students have successful outcomes with their educational experience. Student feedback is an important part of this continual improvement.
Initial informal discussion
Students who have questions, feedback, or concerns about their course experience should try to resolve issues informally by communicating directly with the course instructor. However, if a student feels that the concern has not been addressed, they can contact the faculty department chair and/or program director for their program.
- Timeline: Since concerns or complaints may vary in complexity, the person who is addressing the issue (instructor, faculty department chair, or program director) will provide an estimated timeline for resolving the specific issue discussed.
- Contact: See the program contact information.
College formal complaint process
If attempts to resolve the issue informally have failed, students may complete an online complaint/feedback form.
- Timeline:
- Complaints and feedback received will be reviewed within two to five business days. The Appeals, Complaints, and Feedback staff will refer the information to the appropriate college administrator for review and response.
- The timeline for the resolution of complaints varies based on many factors, such as the complexity of the situation, how extensive the investigation is, and the number of people communicated with. It is the college’s goal to resolve issues within a timely manner. The Appeals, Complaints, and Feedback staff will keep students informed of the process and timeline while the issue is being addressed.
- Contact: The Appeals, Complaints, and Feedback staff can be contacted at appeals.complaints.feedback@pcc.edu.
Other college processes for reporting complaints and addressing concerns
- Appeals, complaints, and feedback: In addition to providing information about the college’s formal complaint process mentioned above, this page describes processes for financial and academic appeals.
- Timeline: The deadline to submit many appeals, such as academic and tuition appeals, is within 90 days from the end of the term being appealed.
- Term final grade dispute appeal: Students who are challenging a course grade must follow the Term final grade dispute appeal process.
- Timeline: The deadline to submit an appeal is 90 calendar days after the end of the term finals, and the grade was posted.
- Accessible Ed & Disability Resources: Addresses accommodation concerns.
- The procedures for resolving accommodation related concerns are used when there are concerns about an active accommodation.
- Use the Accessibility Feedback form located at the bottom of the Accessibility webpage to report barriers.
- Report an incident: including intimidation, discrimination, or harassment.
Refer to Student Conduct & Community Support for additional information.