People Strategy, Equity, and Culture

Lead Food Service Associate

  • Title: Lead Food Service Associate
  • Class: Classified
  • Exempt Status: Non-Exempt
  • Grade: 12

Job Summary

Under the direct supervision of food service management, the Lead Food Service Associate performs basic food service functions, including preparation/serving of food items, stocking of supplies, cashiering and catering special events. Prepares deposits and transfers of cash and checks to the central vault or bank. Work situations are routine and regularly recurring, requiring an ability to perform basic arithmetic calculations and understand commonly used procedures and work methods. Communication skills are employed to interact with supervisors, co-workers, student trainees and the public. Responsible for maintaining County/State/Federal health codes, customer satisfaction and accurate work results that are noticeable by the customer (i.e., food quality, wholesomeness, presentation, merchandising, portion control and maintenance of departmental food standards). Monitors the work of Food Service Associates, Casuals, and student staff.

Typical Duties and Responsibilities

  1. Sets up and closes out cash registers and performs cashiering as needed.
  2. Keeps work and service area in a safe, sanitary and orderly manner. Understands and complies with County/State/Federal health codes to ensure the health and safety of the customer.
  3. Caters special events (sets up, waits tables, prepares facilities, maintains food presentation, etc.).
  4. Inventories and restocks work stations for needed supplies.
  5. Works or assists at fry station and grill.
  6. Assembles salads, sandwiches and pizza. Prepares soups, coffee and espresso drinks.
  7. Serves on the hot line or deli station.
  8. Trains Food Service Associates, Casuals, and student staff (including special needs and international students) to interact with the public, understand and comply with all applicable health codes and regulations, safe equipment operation procedures, cash handling, portion control, food quality standards, etc. Prepares training and progress reports upon request.
  9. Stays alert to ensure customers are being charged for items taken.
  10. Cleans preparation and service equipment.
  11. Prepares money bags from departments (Food Services and Food Services Vending) and deposits of large sums of currency and checks for armored car transport to the central vault or bank.
  12. Monitors the work of Food Service Associates, Casuals, and students to ensure production, performance, procedures and finished products meet quality and sanitation standards.
  13. Provides input to the supervisor regarding performance reviews for Food Services staff..
  14. Performs other related duties as assigned.

Work Environment and Physical Requirements

Work is performed in a commercial food service operation environment. May require extended hours with little notice. Work pressure and disturbance of workflow can occur daily (i.e., no notification given for large groups of people, student help and employees calling in absent while maintaining all service points/departments, departments requesting catering service with no notification, etc.). May include occasional exposure to noise and temperature fluctuations. Job requires frequent standing and walking. Lifting and carrying materials weighing up to 40 pounds occurs with varied frequency.

Minimum Qualifications

High school diploma or equivalent and minimum two (2) years of food service and cashiering experience required. Must have the ability to obtain a food handler’s card. Must be able to effectively communicate in oral and written form.

Knowledge, Skills, and Abilities

Knowledge of:
  • County/State/Federal health and safety codes pertaining to commercial food service operations;
  • Food service equipment;
  • Cashiering.
Skills in:
  • Customer service practices;
  • Working individually and as part of a team.
Ability to:
  • Work with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Maintain a high level of security;
  • Effectively communicate both in writing and verbally;
  • Learn and apply health and safety regulations.

New: 10/2022