Student Loan Specialist
- Title: Student Loan Specialist
- Class: Academic Professional
- Exempt Status: Exempt
- Grade: 3
Nature and Scope of Work
The Student Loan Specialist performs professional work in administering and servicing Perkins and Nursing student loans which have been awarded under a total financial aid package. Incumbents in this classification are responsible for interpreting and implementing policies and procedures in support of State and Federal guidelines and statutes, evaluating and determining credit eligibility for loans and entitlements, and ensuring appropriate legal and supporting documents are complete. Professional judgment is used on a case by case basis. The Student Loan Specialist will also service the loans through final payback.
The Student Loan Specialist is distinguished from the Financial Aid Coordinator in that the Coordinator is responsible for evaluating and developing a complete financial aid package for students and has lead responsibilities. The Student Loan Specialist is responsible for administering and servicing a specific element of the total award package.
Principal Accountabilities (includes some or all of the following)
- 欧洲杯决赛竞猜app_欧洲杯足球网-投注|官网, implement, and facilitate training related to comprehensive pre-loan debt counseling. Advise students in individual and group settings about entitlements, billing, job-placement services, state aid, and scholarships. Conduct individual and group exit reviews at all campus and service district locations.
- Evaluate student loan packages. Determine appropriateness of continued borrowing. Monitor student enrollment and repayment activity. Order and evaluate credit reports. Update credit bureaus on student borrower repayment history. May deny student loans due to derogatory credit. Evaluate and decide student appeals.
- Evaluate and problem-solve loan application and check disbursement problems. Coordinate activities with Financial Aid Coordinators and office staff.
- Maintain active case files on each student from allocation through repayment or cancellation in accordance with Department of Education standards. Monitor and update documentation regularly with billing service, credit bureaus, credit agencies, and National Student Loan Data Center. Correct information as needed. Evaluate and determine requests for loan cancellations.
- Conduct due diligence on delinquent accounts including forwarding letters, phone calls, skip-tracing, repayment agreements, monitoring bankruptcy proceedings, filing attachments, and coordinating efforts with collection agencies. May assign defaulted loans to Department of Education after extensive collection efforts have been made. 欧洲杯决赛竞猜app_欧洲杯足球网-投注|官网 and maintain a default management plan.
- Perform related duties as assigned.
Work Environment
Work is performed in an office environment. Extended periods of time sitting at a computer and performing keyboarding functions is required. Occasional evening hours required.
Physical Requirements
Physical exertion is not a normal requirement of this classification.
Minimum Qualifications
Associate’s degree in Finance, Accounting, Business Administration, or related field.
Demonstrated experience in providing strong customer service in loan servicing and collections. Experience in student financial aid and economic counseling. Experience maintaining complex accounting records. Experience researching and evaluating complex rules and regulations.
Or any equivalent combination of experience and training.
Knowledge, Skills, and Abilities
Knowledge of:
- Considerable knowledge of Department of Education rules and regulations.
- Knowledge of current federal financial aid programs and associated rules.
- Knowledge of effective loan collection techniques.
Skills in:
- Skill in completing complex math computations.
- Skill in operating a computer and various supporting software packages.
Ability to:
- Ability to coordinate multiple tasks and resolve complex problems.
- Ability to work independently.
- Ability to interpret and effectively communicate rules and regulations to a diverse audience, both in one-on-one sessions and in group presentations.
- Ability to diffuse difficult, angry, and emotional situations with students and/or parents.
- Ability to work with a culturally and ethnically diverse population.
- Ability to operate a variety of office equipment.
- Ability to effectively communicate in oral and written form.
Est. 9/97