PSOL 2021 Item Detail Report
Summary Items
So far, how has your college experience met your expectations?
- 52% Better to much better than expected, 30% About what I expected
Rate your overall satisfaction with your experience here thus far?
- 69% Somewhat satisfied to very satisfied
All in all, if you had to do it over, would you enroll here again?
- 76% Maybe yes to definitely yes
Post Pandemic Enrollment
When the college is able to resume classes on-campus, I would choose to enroll in:
- 50% ?A combination of on-campus and online classes
- 22% ?Only courses fully delivered on-campus
- 14% ?Only courses offered online with no live sessions
- 14% ?Only courses offered online with some meeting time
Items by Highest Average Importance
- Importance range = 1 (not important at all) to 7 (very important)
| Strength or Challenge | Item Number | Item | Average Importance | Average Satisfaction | Standard Dev | Gap (I-S) |
|---|---|---|---|---|---|---|
| Strength | 27 | Campus item: I am able to progress toward my educational goals at Portland Community College. | 6.69 | 6.07 | 1.3 | 0.62 |
| Strength | 18 | Registration for online courses is convenient. | 6.56 | 6.07 | 1.33 | 0.49 |
| Strength | 30 | Campus item: Course performance and expectations are clearly outlined in the course materials. | 6.54 | 5.87 | 1.39 | 0.67 |
| Strength | 35 | Campus item: Online learning tools (e.g. discussions, quizzes, assignments, grades, content and other activities) are easy for me to use. | 6.52 | 5.97 | 1.39 | 0.55 |
| Neither | 11 | Student assignments are clearly defined in the syllabus. | 6.51 | 5.77 | 1.42 | 0.74 |
| Neither | 25 | Faculty are responsive to student needs. | 6.51 | 5.79 | 1.4 | 0.72 |
| Strength | 33 | Campus item: My instructors demonstrate care for students in my classes. | 6.50 | 5.99 | 1.38 | 0.51 |
| Neither | 3 | Instructional materials are appropriate for program content. | 6.49 | 5.76 | 1.37 | 0.73 |
| Challenge | 20 | The quality of online instruction is excellent. | 6.49 | 5.3 | 1.64 | 1.19 |
| Neither | 7 | Program requirements are clear and reasonable. | 6.48 | 5.7 | 1.44 | 0.78 |
| Challenge | 32 | Campus item: In my online courses, I am given high quality, timely feedback to help gauge my learning progress. | 6.48 | 5.47 | 1.59 | 1.01 |
| Challenge | 28 | Campus item: There is consistency in the quality of instruction from one online course to another. | 6.46 | 5.01 | 1.85 | 1.45 |
| Neither | 29 | Campus item: My instructors use online learning tools (e.g. discussions, quizzes, assignments, content, and other activities) effectively. | 6.46 | 5.67 | 1.53 | 0.79 |
| Challenge | 6 | Tuition paid is a worthwhile investment. | 6.45 | 5.49 | 1.67 | 0.96 |
| Strength | 23 | Billing and payment procedures are convenient for me. | 6.44 | 6.08 | 1.28 | 0.36 |
| Neither | 4 | Faculty provide timely feedback about student progress. | 6.41 | 5.64 | 1.41 | 0.77 |
| Challenge | 12 | There are sufficient offerings within my program of study. | 6.41 | 5.58 | 1.48 | 0.83 |
| Neither | 17 | Assessment and evaluation procedures are clear and reasonable. | 6.37 | 5.78 | 1.38 | 0.59 |
| Neither | 31 | Campus item: I am able to get help from academic advising when I need it. | 6.37 | 5.69 | 1.59 | 0.68 |
| Neither | 10 | This institution responds quickly when I request information. | 6.36 | 5.67 | 1.48 | 0.69 |
| Neither | 40 | Source of information: Web site | 6.36 | |||
| Neither | 36 | Campus item: College staff and faculty create a welcoming environment where I feel a sense of belonging. | 6.35 | 5.89 | 1.45 | 0.46 |
| Neither | 45 | Factor to enroll: Cost | 6.35 | n.a. | n.a. | n.a. |
| Neither | 9 | Adequate financial aid is available. | 6.31 | 5.5 | 1.71 | 0.81 |
| Neither | 26 | The bookstore provides timely service to students. | 6.31 | 5.95 | 1.37 | 0.36 |
| Neither | 14 | I receive timely information on the availability of financial aid. | 6.30 | 5.7 | 1.51 | 0.60 |
| Neither | 13 | The frequency of student and instructor interactions is adequate. | 6.27 | 5.7 | 1.4 | 0.57 |
| Neither | 22 | I am aware of whom to contact for questions about programs and services. | 6.27 | 5.35 | 1.73 | 0.92 |
| Neither | 16 | Appropriate technical assistance is readily available. | 6.25 | 5.76 | 1.46 | 0.49 |
| Neither | 51 | Factor to enroll: Convenience | 6.24 | n.a. | n.a. | n.a. |
| Neither | 2 | My program advisor is accessible by telephone and e-mail. | 6.23 | 5.8 | 1.5 | 0.43 |
| Neither | 21 | Adequate online library resources are provided. | 6.23 | 5.81 | 1.44 | 0.42 |
| Neither | 5 | My program advisor helps me work toward career goals. | 6.21 | 5.36 | 1.76 | 0.85 |
| Neither | 44 | Factor to enroll: Ability to transfer credits | 6.18 | n.a. | n.a. | n.a. |
| Neither | 50 | Factor to enroll: Flexible pacing for completing a program | 6.17 | n.a. | n.a. | n.a. |
| Neither | 24 | Tutoring services are readily available for online courses. | 6.15 | 5.72 | 1.54 | 0.43 |
| Neither | 15 | Channels are available for providing timely responses to student complaints. | 6.12 | 5.28 | 1.68 | 0.84 |
| Neither | 38 | Source of information: Catalog (online) | 6.11 | n.a. | n.a. | n.a. |
| Neither | 47 | Factor to enroll: Future employment opportunities | 6.11 | n.a. | n.a. | n.a. |
| Neither | 49 | Factor to enroll: Work schedule | 6.11 | n.a. | n.a. | n.a. |
| Neither | 46 | Factor to enroll: Financial assistance available | 6.07 | n.a. | n.a. | n.a. |
| Neither | 19 | Online career services are available. | 6.06 | 5.58 | 1.52 | 0.48 |
| Neither | 1 | This institution has a good reputation. | 5.97 | 5.88 | 1.25 | 0.09 |
| Neither | 53 | Factor to enroll: Program requirements | 5.94 | n.a. | n.a. | n.a. |
| Neither | 34 | Campus item: Required meeting times with the instructor are useful for my learning. | 5.92 | 5.73 | 1.53 | 0.19 |
| Neither | 42 | Source of information: Recommendation from instructor or program advisor | 5.91 | n.a. | n.a. | n.a. |
| Neither | 52 | Factor to enroll: Distance from campus | 5.80 | n.a. | n.a. | n.a. |
| Neither | 48 | Factor to enroll: Reputation of institution | 5.71 | n.a. | n.a. | n.a. |
| Neither | 43 | Source of information: Contact with current students and / or recent graduates of the program | 5.32 | n.a. | n.a. | n.a. |
| Neither | 39 | Source of information: College representatives | 5.26 | n.a. | n.a. | n.a. |
| Neither | 8 | Student-to-student collaborations are valuable to me. | 5.03 | 5.07 | 1.66 | -0.04 |
| Neither | 54 | Factor to enroll: Recommendations from employer | 4.82 | n.a. | n.a. | n.a. |
| Neither | 37 | Source of information: Catalog and brochures (printed) | 4.51 | n.a. | n.a. | n.a. |
| Neither | 41 | Source of information: Advertisements | 4.13 | n.a. | n.a. | n.a. |
Calculation of strengths and challenges
Strengths = Items with above mid-point (top half) importance and in the top 25% of satisfaction scores
Challenges = Items with above mid-point (top half) importance in the lower 25% of satisfaction scores
Importance and satisfaction response options
Importance = 1=Not important at all, 2=Not very important, 3=Somewhat unimportant, 4=Neutral, 5=Somewhat important, 6=Important, 7=Very important, N/A=Does not apply
Satisfaction = 1=Not satisfied at all, 2=Not very satisfied, 3=Somewhat satisfied, 4=Neutral, 5=Somewhat satisfied, 6=Satisfied, 7=Very satisfied, N/A=Not available/not used