Who to Call
| Questions about… | Contact |
|---|---|
| Instructional Support | |
| D2L Brightspace Course Design & Training | Instructional Technology Specialists (James Pepe, Carolina Rose, David Vasquez, Andre Temkin, ) |
| Course design, online course development, best practices in online teaching within the subject areas | Greg Kaminski, Peter Seaman, Paul Montone, Gretchen Gebhardt, Online faculty mentor |
| Course Accessibility, Accessibility Testing, training on accessibility, video caption | Accessible Ed & Disability Resources |
| Multimedia & Emerging technology, video camp | Monica Marlo |
| Video creation, video camp | Michael Annus |
| Other PCC services | |
| Computer & software help, report all computer related issues or to inquire about IT services (Faculty & Staff only) | IT Service Desk, 971-722-4400 Email: servicedesk@pcc.edu |
|
Computer and software help for students
|
Student Help Desk, 971-722-8222 Email: shd@pcc.edu |
| D2l Brightspace, Zoom & Instructional Support (Faculty & Staff) |
Online Faculty Help Desk, 971-722-8227 Email: dlhelp@pcc.edu Please send any questions or requests from your PCC email address. Other personal emails will be blocked. Contact the IT Service Desk (servicedesk@pcc.edu) if you can’t access your PCC email account. |
| Media Services (classroom/ podium technology) | Media Services 971-722-4400 Email: servicedesk@pcc.edu |
| IT software training (Banner, BanWeb, Email, Google Apps, MS Office, Intranet, VoIP, Qualtrics) (Faculty & Staff) | IT Training Team training@pcc.edu |